Role OverviewThe Front Office Host Specialist is an elevated front-of-house role within the Front Office team, providing advanced operational support while delivering exceptional guest service in a fast-paced hotel environment.
What You Will Do
Deliver consistent, professional service aligned with Hyatt brand standards, support Hosts and Front Desk Agents during peak periods and special events, serve as a point of contact for guest inquiries, concerns, and service recovery, and operate PBX and coordinate guest requests across departments.
Why It Might Be a Fit
Must be able to work a flexible schedule, including mornings, afternoons, evenings, weekends, and holidays, and have strong communication and multitasking skills, ability to remain calm in a fast-paced environment, and willingness to learn hotel systems (Opera, Reserve, PBX, IRD platforms).
Requirements
- Prior Front Desk or Host experience preferred
- Strong communication and multitasking skills
- Ability to remain calm in a fast-paced environment
- Willingness to learn hotel systems (Opera, Reserve, PBX, IRD platforms)
Benefits
- Career Growth and Advancement
- Affordable Benefits after 30 days
- Referral Bonuses up to $500.00
- Discounted Room Nights
- 12 Free Hyatt Room Nights per year
- Free Parking
- Discounted Bus Passes
- Paid Time Off
- Healthcare FSA
- Financial Assistance
- Financial Perks
- Employee Assistance
- Discounts at various retailers
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