Role OverviewAs a Front Office Lead/Control Clerk, you will be responsible for room inventory, assigning room blocks for groups and guest preferences, and assisting in the guest registration process. This role has a direct impact on guest fulfillment with room accommodations. You will lead other associates by coaching, giving direction, and may include training.
What You Will Do
Your main day-to-day responsibilities will include managing room inventory, analyzing reports, and communicating hotel services and promotions. You will also assist in the guest registration process and lead other associates.
Why It Might Be a Fit
This role is perfect for a seasoned Front Office Agent ready to take the next step in their career. You will have the opportunity to earn additional compensation through upsells, World of Hyatt enrollments, and other incentives.
Requirements
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Experience and thorough understanding of Front Office Operations
- Open and flexible availability to include mornings, afternoons, evenings, weekends, and holidays
Benefits
- Medical, after 30 days of employment
- Vision Insurance
- Dental Insurance
- 401(k) & Retirement Savings Plan (RSP)
- Basic Life Insurance
- Short Term Disability Insurance
- New Child Leave & Adoption Assistance
- Paid Time Off
- Paid Holidays
- Sick Days
- Compassionate Leave
- Jury Duty Leave
- Employee Assistance Program
- Free Uniforms and Cleaning of your Uniform
- Free parking
- Discounted Rooms at any participating Hyatt location
- Up to 12 complimentary rooms at any participating Hyatt location
- Free colleague meals during shift
- Hyatt Colleague discount program
- Tuition Reimbursement
- ORCA Pass subsidy
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