Front Office Manager - Luxury Destination Resort

Requirements

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• Minimum 3–5 years of progressive guest service or front office leadership experience in a luxury hotel or resort environment.
• Prior experience overseeing concierge or guest relations teams strongly preferred.
• Experience in a destination resort or experiential luxury brand is highly desirable.
• Exceptional interpersonal and communication skills with a calm, polished presence.
• Strong leadership abilities with a passion for coaching and developing teams.
• Ability to balance operational efficiency with highly personalized service.
• Strong problem-solving skills and sound judgment in guest-facing situations.
• Proficiency in property management systems and guest service platforms.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with company match
• Paid Time Off and 7 observed holidays
• Tuition reimbursement
• Complimentary Hyatt hotel stays worldwide
• Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees