Front Office Manager - Luxury Destination Resort

Hyatt
Any Location, CA
Category Customer Service
Job Description
Alila Ventana Big Sur is seeking a Front Office Manager to lead guest service operations and deliver exceptional experiences. The ideal candidate is a thoughtful leader with strong communication and service skills, who understands luxury hospitality and can create memorable moments for guests.

Requirements

  • Guest Experience & Service Excellence
  • Leadership & Team Oversight
  • Coaching and developing teams
  • Balancing operational efficiency with personalized service
  • Problem-solving and sound judgment in guest-facing situations

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan with company match
  • Paid Time Off and 7 observed holidays
  • Tuition reimbursement
  • Complimentary Hyatt hotel stays worldwide
  • Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees
]]>