Front Office Manager (Full-time, Front Office)

Hyatt
Any Location, TX
Category Operations
Job Description
The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling, with a focus on providing efficient service and meaningful experiences.

Requirements

  • Responsible for short and long term planning and the management of the hotel’s Front Office operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure all operations and cash handling are done per policies and procedures
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
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