Front Office Manager

EOS
Any Location, DE
Category Hospitality
Job Description
Manage the performance of guest service specialists, front desk/PBX operations, and administrative functions. Direct and train Guest Service staff and operators, and create weekly schedules.

Requirements

  • Employee must be in uniform daily, including name tag properly displayed, and properly groomed per hotel standards.
  • Assist in interviews and selection, trains, supervise, evaluates, counsels, and administers disciplinary procedures for front office staff.
  • Resolve Guest concerns, and implements resolutions by using discretion and judgment.
  • Constantly monitor staff performance and ensure that all procedures are carried out according to departmental standards.
  • Observe Guest reactions and confer frequently with staff to ensure Guest satisfaction.
  • Anticipate Guests' needs, respond promptly and acknowledge all Guests.
  • Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment and hours of operation of all activities, events and outlets.

Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401(k)
  • Vacation Time
  • Holiday Pay
  • Disability Insurance
  • Social Security
  • Paid Sick Leave
]]>