Role OverviewLead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team. The Front Office Manager is responsible for supervising all duties performed by the Front Office team, coaching and counseling employees when necessary, and ensuring that all employees follow cash and credit handling procedures.
What You Will Do
Delete or add transactions to balance revenues, review Front Desk logbook, assist guests with services and requests, inspect VIP arrival rooms, attend departmental training classes, and meet or exceed levels of service required by the Mystery Shopper Survey.
Why It Might Be a Fit
We seek out and celebrate people of all kinds who share a knack for creativity and self-leadership, have an innate passion for making others' lives better, and can diplomatically deal with difficult situations and people.
Requirements
- 2 years of management experience in hospitality or similar industry
- Bachelor's degree is preferred
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
- Ability to read, write, and verbally communicate effectively and professionally
- Experience with Opera and Microsoft Office Suite is preferred
Benefits
- Flexible schedule, able to work evenings, weekends, and holidays when needed
- Diversity and inclusion culture
- EEO policy
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