Front Office Manager

Join our Front Office leadership team as a Front Office Manager at the Hyatt at Olive 8. The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. The position requires strong communication skills and leadership abilities.

What You Will Do

Responsibilities include short and long term planning, managing the hotel's Front Office operation, developing and recommending budgets, and maintaining guest room inventory. The Front Office Manager will also respond to guest requests and complaints, analyze and resolve issues, and maintain excellent communication with the housekeeping department.

Why It Might Be a Fit

The ideal candidate will possess high energy, an entrepreneurial spirit, and strong leadership and communication skills. They will be able to provide exceptional customer service, improve the bottom line, and be proficient in Microsoft Word and Excel.

Requirements

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• Previous hotel pre-opening experience preferred
• Service oriented style with professional presentation skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel

Benefits

• Relocation assistance
• Medical & Vision insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Vacation Time
• 10 days (80 hours) earned upon completing 1-4 years of service
• 15 days (120 hours) earned upon completing 5-9 years of service
• 20 days (160 hours) earned upon completing 10+ years of service
• Floating Holidays
• Paid Holidays
• Compassionate Leave
• Jury Duty Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days
• Employee Assistance Program
• Discounted Rooms at any participating Hyatt location
• Complimentary rooms at any participating Hyatt location
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy