Role OverviewManage the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.
What You Will Do
Interview, hire, train, recommend performance evaluations, resolve problems, and provide open communication. Implement company and franchise programs, manage the Front Office operations, and ensure compliance with LSOPs and SOPs.
Why It Might Be a Fit
Resolve customer complaints, anticipate potential problems, and interact with sales staff to discuss and implement sales strategies.
Requirements
- Interview, hire, train, recommend performance evaluations, resolve problems, and provide open communication
- Implement company and franchise programs
- Manage the Front Office operations
- Ensure compliance with LSOPs and SOPs
- Resolve customer complaints
- Anticipate potential problems
- Interact with sales staff to discuss and implement sales strategies
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