Role OverviewThe Front Office Manager is responsible for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office.
What You Will Do
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
Why It Might Be a Fit
The ideal candidate will have two years of previous hotel front desk experience, Hilton OnQ certification, and the ability to speak, read, and write fluent English. They will be a problem solver, motivator, and have organizational and training abilities.
Requirements
- High School diploma or equivalent required
- Two years of previous hotel front desk experience required
- Hilton OnQ certification highly desirable
- Ability to speak, read, and write fluent English; other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems required
Benefits
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
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