Front Office Manager

The Front Office Manager will oversee the Front Office teams within the Rooms Division, promoting an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

What You Will Do

Responsibilities include short and long term planning, management of the hotel's Front Office operations, developing and recommending the budget, labor cost plans and objectives, maintaining guest room inventory, performing tasks of a Front Office Staff, and ensuring all operations and cash handling are done per policies and procedures.

Why It Might Be a Fit

The Front Office Manager will work closely with vendors to assure proper pricing, delivery, and maintenance, and will analyze, investigate, and resolve guest complaints. The ideal candidate will possess high energy, an entrepreneurial spirit, and strong communication skills.

Requirements

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills in English
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Benefits

• Free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• End of Season Ski Pass Bonus