Front Office Manager

As a Front Office Manager, you will lead all Front Office operations, set and maintain a high level of guest service, and provide support, mentorship, and coaching to the team. You will work in a dynamic and exceptional work environment that celebrates diversity and creativity. The role requires 2 years of management experience in hospitality or a similar industry, a bachelor's degree, and excellent communication and problem-solving skills.

What You Will Do

Your responsibilities will include leading all Front Office operations, deleting or adding transactions to balance revenues, reviewing the Front Desk logbook, assisting guests with services and requests, and supervising all duties performed by the Front Office team. You will also be responsible for meeting or exceeding levels of service required by the Mystery Shopper Survey and the guest comment card return ratios.

Why It Might Be a Fit

We seek out and celebrate people who have an innate passion for making others' lives better, who are creative and self-leaders, and who don't need to be told what to do to get things done. If you are a people person with excellent communication and problem-solving skills, and you are passionate about delivering exceptional guest service, this role may be a good fit for you.

Requirements

• 2 years of management experience in hospitality or a similar industry
• Bachelor's degree (preferred)
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
• Ability to read, write, and verbally communicate effectively and professionally
• Experience with Opera and Microsoft Office Suite (preferred)
• Flexible schedule, able to work evenings, weekends, and holidays when needed

Benefits

• Competitive salary
• Opportunity to work in a dynamic and exceptional work environment
• Chance to make a difference in the lives of coworkers, guests, owners, communities, and together we make that happen
• Emphasis on diversity, creativity, and self-leadership
• Opportunity to attend departmental training classes and seminars
• Flexible schedule and ability to work evenings, weekends, and holidays when needed