Front Office Manager

The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.

What You Will Do

Responsibilities include short and long term planning, managing guest room inventory, coaching and counseling employees, maintaining excellent communication with the housekeeping department, and analyzing and resolving guest complaints.

Why It Might Be a Fit

The ideal candidate will have a demonstrated ability to effectively interact with people of diverse backgrounds, 4 years or more of progressive hotel Rooms Management experience, and a service-oriented style with professional presentation skills.

Requirements

• 4 years or more of progressive hotel Rooms Management experience
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Benefits

• Health, dental and vision benefits
• Discounted & complimentary hotel room nights
• Paid time off
• Retirement savings plan
• Employee stock option plan
• Enjoy complimentary meals in our colleague café
• Tuition reimbursement, up to $1,000 a year
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts