Front Office Manager

The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

What You Will Do

The Front Office Manager will adhere to Hyatt Hotels Corporation guidelines and core values, interview and select colleagues, train and schedule them, and ensure they perform in accordance with established brand or hotel standards and consistent with Hyatt values.

Why It Might Be a Fit

The ideal candidate will possess strong communication skills, leadership abilities, and the ability to prioritize projects/tasks. They will be highly organized and efficient, proactive, and results-driven, and able to adapt and demonstrate flexibility.

Requirements

• 3-4 years work experience
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree preferred
• Proficiency in MS Office Suite
• Have Forbes Luxury Travel Guide Foundational Training and/or Exposure
• Experience with hotel operations software sales programs
• Skillful in project planning/tasks and able to prioritize projects/tasks
• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Benefits

• Medical coverage, including dental & vision coverage
• 401K with company match
• Complimentary parking
• 25% off in-house F&B
• 12 Complimentary Room Nights across our Hyatt portfolio
• Friends and Family rates across our Hyatt portfolio
• Hyatt discounts and partner discounts
• Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement)
• Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties