Role OverviewThe Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.
What You Will Do
The Front Office Manager will assist in the operation of the Front Office operation and guest services personnel, respond quickly to guest requests and/or complaints in a friendly manner, and ensure that appropriate action is taken to guarantee guest satisfaction.
Why It Might Be a Fit
This position requires a highly organized and efficient individual who is pro-active and results-driven, with the ability to adapt and demonstrate flexibility. The ideal candidate will possess high energy, an entrepreneurial spirit, and the ability to improve the bottom line.
Requirements
- 3-4 years work experience
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree preferred
- Proficiency in MS Office Suite
- Have Forbes Luxury Travel Guide Foundational Training and/or Exposure
- Experience with hotel operations software sales programs
- Skillful in project planning/ tasks and able to prioritize projects/ tasks
- Highly organized and efficient, pro-active and results-driven, and ability to adapt and demonstrate flexibility
Benefits
- Medical coverage, including dental & vision coverage
- 401K with company match
- Complimentary parking
- 25% off in-house F&B
- 12 Complimentary Room Nights across our Hyatt portfolio
- Friends and Family rates across our Hyatt portfolio
- Hyatt discounts and partner discounts
- Paid Time Off (Up to 10 Vacation days, 6 Paid Holidays, 2 extra Paid Floating Holidays, sick and bereavement)
- Colleague celebrations, including Quarterly Awards, BBQ's, and holiday parties
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