Front Office Manager

The Front Office Manager is responsible for all duties of the front desk operation, including staff training, inter-department communications, and staff scheduling. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

What You Will Do

Responsibilities include short and long term planning, managing the hotel's Front Office operations, developing and recommending the budget, labor cost plans and objectives, maintaining guest room inventory, coaching and counseling employees, and ensuring all operations and cash handling are done per policies and procedures.

Why It Might Be a Fit

The ideal candidate will possess strong communication skills, leadership abilities, and a service-oriented style with professional presentation skills. They will be able to effectively interact with people of cultural, disability, and ethnic backgrounds and have a demonstrated ability to improve the bottom line.

Requirements

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills in English
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Benefits

• Free parking
• Free meals
• Paid Family Bonding Time & Adoption Assistance
• Paid Vacation
• Sick days
• New Child Leave
• Holidays
• Tuition Reimbursement
• 401K with company match
• Employee Stock Purchasing Plan
• Complimentary hotel nights and discounts at Hyatt properties around the world