Front Office Manager

The Front Office Manager ensures guest service standards are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

What You Will Do

The Front Office Manager will ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied. They will also prepare forecasts and reports, assist in the development of the room's budget, and monitor and maintain the front office systems and equipment.

Why It Might Be a Fit

The ideal candidate will have a minimum of 2 years of Front Desk experience, preferably in a leadership role, and will be able to effectively deal with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Requirements

• Minimum of 2 years Front Desk experience, preferably in leadership role
• High School Diploma or equivalent required, Bachelor's degree preferred
• Proficient with PMS system
• Advanced knowledge of brand's reward program
• Able to handle cash and credit transactions
• Computer literacy and financial management a must
• Able to effectively deal with internal and external customers
• Able to cultivate a respectful team culture
• General knowledge of local area attractions and transportation
• Able to observe and detect signs of emergency situations
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
• Vision insurance programs through EyeMed
• Vacation, Sick and Holiday programs
• Pet insurance through the ASPCA
• Supplemental, Spousal and Child Life insurance
• Short and Long-Term Disability plans
• 401(k) Savings Plan with matching funds
• Discounts through 'YouDecide' and Hotel Room Discount programs