Front Office Manager

Auberge Resorts
Santa Fe, NM
Category Customer Service
Job Description
Auberge Collection is seeking a Front Office Manager to lead and mentor a team, ensuring exceptional guest experiences from pre-arrival to check-out. This role involves overseeing all aspects of the guest journey, executing communications, and improving guest and team satisfaction. The company focuses on a luxurious and soulful retreat set in the Santa Fe area, N.M.

Requirements

  • Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
  • Demonstrated ability to communicate effectively and provide directions.
  • Passion for delivering exceptional service and a genuine interest in guest interaction.
  • Aptitude for working with multiple computer systems and understanding of hotel operations.
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