Front Office Medical Receptionist

TGH Urgent Care powered by Fast Track
Saint Petersburg, FL
Category Customer Service
Job Description
The Front Office Medical Receptionist is the initial point of contact for each patient that visits the clinic. The role entails receptionist and clerical duties at the front desk, providing exceptional customer service and patient care.

Requirements

  • Greet patients and visitors in a courteous and friendly manner
  • Present a patient, courteous, neat, and approachable demeanor
  • Provide prompt communication and updates to patients
  • Assist patients with completing required patient forms
  • Verify patient demographics and insurance benefits
  • Perform billing and bookkeeping functions
  • Maintain accurate and up-to-date electronic medical records
  • Promptly answer phone calls in a professional manner
  • Assist team members as needed and requested
  • Present a positive and team orientated attitude
  • Effectively act as a liaison between patients and providers
  • Ability to multi-task in a fast-paced high-volume environment
  • Understand order of urgency and time management
  • Ability to follow established organizational office routines and policies
  • Understand and follow the ethics of confidentiality and HIPAA laws
  • Mentally alert and focused to engage with team and patients’ needs
  • Complete required training as assigned by the organization
  • Complete other duties as assigned

Benefits

  • Health benefits (medical, vision, dental, long- and short-term disability)
  • 401k
  • PTO
  • Mileage program for travel
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