Role OverviewThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. This role will assist the Director and Assistant Director of Front Office with managing the Front Office operation and provide support to other departments in the hotel. The Operations Manager will be responsible for maintaining a strong lobby presence, balancing hotel room type inventory, and ensuring all areas of the lobby and F&B operations meet Paramount standards.
What You Will Do
The Operations Manager will assist with managing the Front Office operation, provide shift coverage in F&B operations, balance hotel room type inventory, and ensure all areas of the lobby and F&B operations meet Paramount standards. The role will also involve handling guest special requests and customer complaints, investigating and handling complaints, and performing other front desk duties and responsibilities.
Why It Might Be a Fit
The ideal candidate will have at least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and a minimum of 3 years of progressive experience in a related field. The candidate should be proficient in Windows, Company-approved spreadsheets, and word processing, and be able to effectively communicate with all levels of employees and guests.
Requirements
- At least 5 years of progressive experience in a hotel or related field
- 2-year college degree and a minimum of 3 years of progressive experience in a related field
- 4-year degree and a minimum of 1 year of progressive experience in a related field
- Previous supervisory responsibilities
- Proficient in Windows, Company-approved spreadsheets, and word processing
Benefits
- Competitive salary
- Benefits package
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
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