Role OverviewThe Front Office Shift Manager supervises the day-to-day operations of the front desk to maintain company standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection. They demonstrate leadership and professional image to associates and guests, and assist with establishing standard operational procedures.
What You Will Do
Responsibilities include supervising front desk operations, assisting with departmental training, tracking and resolving customer complaints, and promoting positive public relations. Performs other duties as assigned.
Why It Might Be a Fit
The ideal candidate will have excellent guest service and communication skills, good analytical skills, and decision-making ability. They must have effective oral and written communication skills and be able to work under pressure/stress.
Requirements
- College degree (may substitute additional experience for degree)
- Minimum of two (2) years experience in Hotel Operations
- Excellent guest service and communication skills
- Good analytical skills and decision-making ability
- Effective oral and written communication skills
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