Role OverviewAs a Front Office Specialist, you'll coordinate and perform various tasks such as scheduling patients, receiving and greeting visitors, answering and handling incoming calls, and entering accurate billing information into the system.
What You Will Do
Responsibilities include greeting patients and visitors, assisting with check in/check out, answering telephone calls, documenting messages, entering hospital charges, assessing patient eligibility, scheduling appointments, and monitoring account and patient work queues.
Why It Might Be a Fit
This role requires strong organizational and communication skills, with the ability to use judgment when scheduling appointments and verifying patient coverage.
Requirements
- Greet patients and visitors upon arrival
- Answer telephone within three (3) rings
- Enter hospital charges into electronic billing system with 100% accuracy
- Assess patient’s eligibility for referral
- Schedule appointments per practice protocol
- Monitor Account Work queue and Patient Work queue on a weekly basis
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