Role OverviewThe Front Office Specialist is responsible for providing exceptional customer service and support to patients and customers. This includes greeting customers, registering patients, answering telephones, scheduling appointments, and performing administrative functions. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals.
What You Will Do
The FOS will greet patients and guests in a warm, friendly manner, answer incoming calls, direct to appropriate personnel, take messages, and schedule patient appointments. They will also communicate with patients about delays or waits for patient care, work with clinical staff and providers in a team approach, and manage patient call wait times.
Why It Might Be a Fit
This position requires a highly functioning individual who can multi-task, communicate with various customers, and work in a team approach. The ideal candidate will have 1-2 years of administrative front office experience in a physician practice or healthcare setting and previous customer service experience.
Requirements
- High School Diploma / GED General
- 1-2 years administrative front office experience in a physician practice or healthcare setting
- Previous customer service experience
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