Front Office Supervisor - Lennox Hotel Miami Beach

The Front Office Supervisor will oversee daily Front Office operations, supervise employees, and ensure exceptional service standards. The ideal candidate is organized, proactive, and detail-oriented.

What You Will Do

Responsibilities include supervising daily Front Office operations, providing direction and support to employees, handling guest requests and complaints, and overseeing check-in, check-out, and room assignments.

Why It Might Be a Fit

The ideal candidate is someone with strong leadership skills, a guest-focused mindset, and the ability to oversee daily Front Office operations while supporting the team and ensuring exceptional service standards.

Requirements

• High School Diploma or equivalent required; bachelor's degree preferred.
• Professional proficiency in English, both written and spoken; An intermediate level of Spanish is required.
• Minimum of 2 years of experience in Front Office or hotel operations, preferably in an upscale, lifestyle, or full-service hotel.
• Previous supervisory or leadership experience in a hotel environment is preferred.
• Strong knowledge of Front Office operations, reservations, guest billing, payment controls, and Night Audit procedures.
• Experience using hotel property-management systems and other Front Office technologies.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to coach and support employees, document performance discussions, and follow up on training and development needs.
• Strong attention to detail, sound judgment, and ability to multitask and make decisions in a fast-paced environment.
• Ability to work independently, collaborate across departments, and maintain positive professional relationships.
• Knowledge of hotel safety procedures, emergency protocols, and applicable employment and equal-opportunity requirements.
• Flexibility to work varying schedules, including weekends, holidays, and different shifts according to operational needs.

Benefits

• Salary according to position and experience.
• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for you, your family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.