Front Office Supervisor - PIC

The Front Office Supervisor is responsible for supporting the daily operations of the Front Office while providing leadership, training, and guidance to the Front Desk team. This position will work scheduled Front Desk shifts and assist Hotel Management in ensuring CMC Hotels and brand standards are consistently followed.

What You Will Do

Responsibilities include, but are not limited to: leading by example, providing efficient and accurate guest check-in and check-out service, supervising daily Front Office operations, and assisting with training, coaching, and developing Front Desk associates.

Why It Might Be a Fit

This is a hands-on leadership position for someone who enjoys working directly with guests while helping develop and support a successful Front Office team.

Requirements

• Minimum of one year of hotel Front Desk or Front Office experience required
• Previous supervisory or leadership experience preferred
• Strong guest service, communication, and problem-solving skills
• Ability to lead, motivate, coach, and provide direction to Front Desk associates
• Must be dependable, self-motivated, organized, and able to work independently
• Strong work ethic with a desire to succeed and grow within the hospitality industry
• Ability to remain professional and composed when handling guest concerns or challenging situations
• Comfortable working with computers, hotel systems, email, and basic office applications
• Solid basic accounting and math skills with the ability to accurately handle cash and financial transactions
• Ability to prioritize multiple responsibilities in a fast-paced hotel environment
• Must have reliable transportation and successfully complete required pre-employment screening
• Open availability is required, including the ability to work varying shifts between 7:00 a.m. and 12:00 a.m., weekends, and holidays based on hotel business needs

Benefits

• Paid Vacation
• Paid Sick Leave
• Holiday Pay
• Monthly and Quarterly Incentives
• Access to a fully vested 401(k) program with company match
• BCBS Health Insurance
• Dental and Vision Coverage
• Life Insurance
• Short-Term and Long-Term Disability
• Employee Hotel Discounts
• Paid Training and Development
• Career Development and Advancement Opportunities