Front Office Supervisor | Full-time

Hyatt
Any Location, TX
Category Hospitality
Job Description
Front Office Supervisors lead front desk agents, oversee guest registration, and support daily operational needs at the Hyatt Regency Lost Pines Resort and Spa. This role requires strong leadership, communication, and relationship-building skills.

Requirements

  • Lead, coach, and support front desk agents to deliver exceptional guest service
  • Assist with supervisory responsibilities such as training, scheduling, payroll administration, and interviews
  • Oversee guest check-in and check-out processes, ensuring accuracy and efficiency
  • Communicate hotel services, promotions, and local information to guests
  • Address guest questions, requests, and concerns promptly and courteously
  • Process forms of payment and ensure compliance with hotel policies
  • Serve as a role model for service excellence and Hyatt brand standards

Benefits

  • Career Growth and Advancement
  • Affordable Benefits
  • Healthcare FSA
  • Free Hyatt Room Nights
  • Discounted Room Nights
  • Free Parking
  • Paid Time Off
  • Financial Perks
  • Employee Assistance
  • Employee meals
  • Tuition Reimbursement
  • Discounts at various retailers
  • Colleague Recognition Programs
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