Front Office Supervisor

Hyatt
Dallas, TX
Category Hospitality
Job Description
Join the Hyatt Regency DFW as a Front Desk Night Auditor / Front Office Supervisor, leading a team of guest service agents and providing warm, attentive service to travelers. Weekend availability is required.

Requirements

  • Lead, support, and coach Front Desk and Night Audit team members
  • Oversee guest check-in/check-out processes with efficiency and hospitality
  • Maintain accurate nightly audit reports, financial balancing, and system reconciliation
  • Ensure team compliance with operational procedures and brand standards
  • Communicate hotel services, amenities, and promotions to guests
  • Respond professionally to guest inquiries, concerns, and special requests
  • Assist with scheduling, training, and onboarding of new colleagues
  • Support payroll processes and daily administrative tasks
  • Maintain a welcoming lobby and front desk environment

Benefits

  • Complimentary hotel room nights
  • Friends & Family discounts
  • Medical, Dental, Vision, and Prescription coverage
  • 401(k) with company match
  • 7 paid holidays
  • Paid Time Off
  • Paid Family Bonding Leave & Adoption Assistance
  • Tuition Assistance
  • On-site parking
  • Complimentary meal during each shift
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