Front Office Supervisor

Hyatt
Austin, TX
Category Customer Service
Job Description
The Front Office Supervisor will play a crucial role in ensuring exceptional service to guests throughout their stay. Responsibilities include providing guidance, coaching, and direction to front office associates, overseeing guest registration, and ensuring compliance with company policies and procedures.

Requirements

  • Demonstrate strong leadership skills
  • Provide guidance, coaching, and direction to front office associates
  • Oversee the guest registration process
  • Communicate hotel services and promotions
  • Ensure guest inquiries are promptly addressed
  • Handle various forms of payment accurately and efficiently
  • Maintain open and clear communication channels with both guests and fellow team members
  • Foster a positive work environment and promote teamwork among front office associates
  • Ensure compliance with all company policies and procedures

Benefits

  • Commuter Stipend
  • Free Hyatt Hotel Stays
  • Deep discounts on stays for you and your family
  • Medical/Dental/Vision benefits
  • Generous Paid Time Off Plan
  • $1,000 educational reimbursement per year
  • Adoption Assistance
  • Fitness Center access
  • Thousands of additional discounts through partners
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