Role OverviewThe Front Office Supervisor supervises guest services team members to ensure efficient, smooth operations that produce excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
What You Will Do
Supervise daily shift processes, train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Why It Might Be a Fit
Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Requirements
- Supervise guest services team members
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members
- Resolve customer issues, complaints, problems
Benefits
- medical insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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