Role OverviewThe Front Office Supervisor is responsible for overseeing front desk operations during assigned shifts and ensuring exceptional guest service. This role provides day-to-day leadership to Front Desk Agents and other front office team members, supports training efforts, assists with guest issue resolution, and ensures adherence to established policies and procedures.
What You Will Do
Responsibilities include but are not limited to: supervising front desk operations, providing guidance and support to Front Desk Agents, ensuring efficient guest check-in and check-out processes, resolving routine guest concerns, and ensuring compliance with hotel policies and service standards.
Why It Might Be a Fit
A true desire to satisfy the needs of others in a fast-paced environment, refined verbal and written communication skills, and a minimum of 2 years of front desk or guest service experience are required.
Requirements
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of 2 years of front desk or guest service experience
- Previous lead or supervisory experience preferred
- Strong guest service, communication, and problem-solving skills
Benefits
- Health benefit eligibility at 30 days of employment
- 401K with company match
- Discounted room nights at over 1,000 Hyatt properties upon hire
- Free room nights at over 1,000 Hyatt properties at 90 days of employment
- Education Assistance/Tuition Reimbursement
- Discounted employee parking ($5/day or $100/mo)
- Access to hotel gym (25,000 sq. ft.)
- Free meals in colleague cafeteria
- Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)
- Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)
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