Front Office Supervisor

As a Front Office Supervisor, you will help lead one of the busiest and most visible departments in the hotel. Working primarily on first and second shifts, you will oversee daily front desk operations, coach and support colleagues, and ensure every guest receives exceptional service from arrival through departure.

What You Will Do

Lead the Front Office team in delivering exceptional guest service throughout each shift, personally assist guests with arrivals, departures, room assignments, and special requests, and respond to guest concerns with professionalism and confidence.

Why It Might Be a Fit

A true desire to exceed guest expectations and create meaningful experiences, minimum one year of hotel Front Office experience required, previous supervisory or leadership experience preferred.

Requirements

• Minimum one year of hotel Front Office experience required
• Previous supervisory or leadership experience preferred
• Thorough understanding of Front Office operations
• Experience with Opera PMS, Reserve, HotSOS, or similar hotel systems preferred
• Strong communication, organizational, and problem-solving skills
• Ability to remain calm, make sound decisions, and adapt in a fast-paced environment
• Proven ability to coach and motivate others while leading by example
• Ability to stand and walk for extended periods

Benefits

• Medical, after 30 days of employment
• Vision insurance
• Dental insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Full-Time Colleagues: 11 Days (88 hours) earned for having 0-3 years of service, 16 days (128 hours) earned for having 4-8 years of service, 21 days (168 hours) earned for having 9+ years of service
• Paid Holidays per year
• Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Employee Assistance Program
• Free uniforms and cleaning of your uniform
• Free parking
• Discounted rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt colleague discount program
• Tuition reimbursement
• ORCA Pass Subsidy