Front Office Supervisor

As a Front Office Supervisor, you will help lead one of the busiest and most visible departments in the hotel. Working primarily on first and second shifts, you will oversee daily front desk operations, coach and support colleagues, and ensure every guest receives exceptional service from arrival through departure.

What You Will Do

The main day-to-day responsibilities and outcomes include leading the Front Office team in delivering exceptional guest service, personally assisting guests, responding to guest concerns, building genuine relationships with guests, and providing daily leadership, coaching, and support to Front Office colleagues.

Why It Might Be a Fit

This role provides meaningful opportunities to build your leadership skills and advance your career with Hyatt. A true desire to exceed guest expectations and create meaningful experiences is required. Previous supervisory or leadership experience is preferred.

Requirements

• Minimum one year of hotel Front Office experience required.
• Previous supervisory or leadership experience preferred.
• Thorough understanding of Front Office operations.
• Experience with Opera PMS, Reserve, HotSOS, or similar hotel systems preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to remain calm, make sound decisions, and adapt in a fast-paced environment.
• Proven ability to coach and motivate others while leading by example.
• Ability to stand and walk for extended periods.
• Must be available to work a flexible schedule including mornings, evenings, weekends, holidays, and occasional overnight shifts as business needs require.

Benefits

• Medical, after 30 days of employment
• Vision insurance
• Dental insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Full-Time Colleagues: 11 Days (88 hours) earned for having 0-3 years of service, 16 days (128 hours) earned for having 4-8 years of service, 21 days (168 hours) earned for having 9+ years of service
• Compassionate Leave
• Jury Duty Leave
• Employee Assistance Program
• Free uniforms and cleaning of your uniform
• Free parking
• Discounted rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt colleague discount program
• Tuition reimbursement*
• ORCA Pass Subsidy*