Front Office Supervisor

As Front Office Supervisor, you will serve as a visible, engaged leader within the Rooms Division—guiding the rhythm of daily operations and ensuring that every guest interaction reflects Park Hyatt’s signature elegance.

What You Will Do

You will lead by example on the floor, partnering closely with Front Office Hosts, Bell & Door Attendants, Concierge, and Communication Center Agents to orchestrate seamless arrivals, thoughtful interactions, and graceful departures.

Why It Might Be a Fit

Your ability to remain poised under pressure, anticipate needs, and respond with intuitive service will shape both guest satisfaction and colleague confidence.

Requirements

• Minimum of 2 years of progressive supervisory experience in Front Office or Rooms Division operations, ideally within a luxury or Forbes‐rated hotel environment
• Degree in Hospitality Management, Hotel Administration, or related field preferred; luxury hospitality certifications a plus
• Passion for delivering intuitive, personalized service aligned with Forbes Travel Guide standards and Park Hyatt brand values
• Exceptional verbal and written communication skills, with the ability to lead briefings, coach colleagues, and navigate complex guest interactions with grace
• Strong ability to manage shift transitions, room assignments, VIP arrivals, and multiple priorities while maintaining flawless service flow
• Proficiency in billing accuracy, reservation management, and Microsoft Office Suite; familiarity with Reservations Systems preferred
• Comfortable with property management systems and digital concierge tools; quick to learn new technologies that enhance operational efficiency
• Approachable, confident, and composed leader who inspires teamwork and fosters a positive, service‐driven culture
• Resourceful and calm under pressure, with a solution‐focused approach to service recovery and operational challenges
• Ability to work all shifts, including evenings, overnights, weekends, and holidays, to ensure consistent leadership presence

Benefits

• Health Insurance Eligibility
• 401(k) Eligibility
• 401(k) Matching Contribution
• Monthly Fitness Membership Reimbursement
• Qualified Parking & Transportation Tax Exemption
• Paid Time Off & Holidays
• Discounted Colleague Rate Room Nights
• Complimentary Room Nights
• Complimentary Meals
• On-Site Bike Rack
• Luxury Experience