Front Office Supervisor

Peachtree Group Hospitality Management
Louisville, KY
Category Hospitality
Job Description
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Must have flexibility to work nights and weekends.

Requirements

  • Supervise daily shift processes ensuring all team members adhere to standards operating procedures
  • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
  • Utilize Service Recovery Log and other necessary communication logs from shift to shift
  • Respond to guest comments and issues in a timely manner
  • Knowledgeable of market sales, ordering supplies, and inventory control

Benefits

  • Medical, dental, vision, disability, and life insurance
  • 401(k) retirement match
  • Paid Holidays
  • Paid Time Off
  • Employee Assistance Program
  • Fund
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