Fulfillment Optimization Manager, Data & Analytics

TikTok
Seattle, WA
Job Description
Role Overview

The team is dedicated to innovating and streamlining TikTok Shop's transportation network. This role is at the forefront of shaping scalable and efficient transportation strategies, combining hands-on last-mile or fulfillment operations experience with strong analytical and problem-solving capabilities.

What You Will Do

Own performance monitoring and improvement across last-mile service providers, conduct deep-dive analysis to identify drivers of performance gaps, and translate findings into clear, actionable recommendations.

Why It Might Be a Fit

The ideal candidate will combine strong business judgment, analytical depth, operational understanding, and cross-functional leadership to bridge the gap between network models, system logic, and real-world execution constraints.

Requirements

  • 5+ years of experience in fulfillment, last-mile, transportation, supply chain, or e-commerce operations
  • Strong analytical skills and experience using SQL, Python, and data visualization tools
  • Experience conducting root cause analysis and translating data insights into measurable process, service, or cost improvements
  • Strong understanding of operational KPIs and service provider performance management
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