Full Sail Support Tier II (Lobby Concierge)

Requirements

• Provide excellent customer-service to all callers
• Serve as a liaison to current and prospective students
• Perform front desk services in all guest-facing areas
• Act as a trainer and mentor to newly hired agents
• Leverage all university and department resources to ensure accuracy and adherence to the organization’s SOPs
• Display strong communication skills by monitoring/replying to all communication channels in a timely manner
• Support data management projects to ensure timely follow up to student outreach
• Provide administration and communication support to Full Sail Security and Operations
• Make outbound calls as part of follow up efforts during high volume call times
• Adhere to the departments and university’s policies and procedures
• Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance