Full Time Crisis Line Phone Counselor

Crisis Support Services of Alameda County is seeking Crisis Line Phone Counselors to fill overnight, evening, and weekend shifts. The position involves answering calls on the 24-hour crisis lines, providing crisis intervention, information, and referral services to meet the needs of the community.

What You Will Do

Answer calls on the crisis lines, utilize crisis line interventions, recommend updates to call profiles, and break confidentiality as necessary.

Why It Might Be a Fit

This position is best suited for people who enjoy thinking on their feet, collaborating with local behavioral health agencies, and working with people from diverse backgrounds.

Requirements

• High school degree or equivalent
• 1-2 years of experience in crisis intervention, mental health, or a related field
• Ability to work independently and as part of a team
• Strong communication and problem-solving skills

Benefits

• Medical, Dental, Vision insurance
• Retirement plan eligibility with 2% employer match
• 13 paid holidays
• Paid sick time off
• Paid vacation
• Paid floating holidays