Role OverviewMCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. As a Full-Time Customer Service Representative, you will assist customers by phone, email, or chat, respond to customer inquiries accurately and efficiently, and resolve customer concerns with professionalism and empathy.
What You Will Do
Key responsibilities include assisting customers, responding to inquiries, resolving concerns, maintaining customer records, processing requests, meeting quality and productivity goals, and working collaboratively with internal teams.
Why It Might Be a Fit
Ideal candidates are highly motivated and dedicated, with strong verbal and written communication skills, excellent problem-solving and active listening abilities, and the ability to multitask and work in a fast-paced environment.
Requirements
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Ability to multitask and work in a fast-paced environment
Benefits
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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