Role OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
What You Will Do
Assist customers by phone, email, or chat. Respond to customer inquiries accurately and efficiently. Resolve customer concerns with professionalism and empathy. Maintain detailed and accurate customer records. Process requests and follow established procedures. Meet quality and productivity goals. Work collaboratively with internal teams to resolve customer issues.
Why It Might Be a Fit
The ideal candidate for this position is highly motivated and dedicated, with strong verbal and written communication skills, excellent problem-solving and active listening abilities, and the ability to multitask and work in a fast-paced environment.
Requirements
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Ability to multitask and work in a fast-paced environment
Benefits
- Reasonable accommodation for employees with disabilities
- Diversity and equal opportunity work environment
- No discrimination or harassment based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances
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