Role OverviewMCI is a fast-growing tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. This role is for a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.
What You Will Do
Assist customers by phone, email, or chat, respond to customer inquiries accurately and efficiently, resolve customer concerns with professionalism and empathy, maintain detailed and accurate customer records, process requests, and meet quality and productivity goals.
Why It Might Be a Fit
Ideal candidates are highly motivated and dedicated, with strong verbal and written communication skills, excellent problem-solving and active listening abilities, and the ability to multitask and work in a fast-paced environment.
Requirements
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Ability to multitask and work in a fast-paced environment
Benefits
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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