Role OverviewMCI is a tech-enabled business services company with a strong call center footprint, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. The Full-Time Customer Service Representative will provide exceptional support and ensure every customer receives professional, friendly service.
What You Will Do
Assist customers by phone, email, or chat, respond to customer inquiries accurately and efficiently, resolve customer concerns with professionalism and empathy, and maintain detailed and accurate customer records.
Why It Might Be a Fit
Ideal candidates are highly motivated and dedicated, with strong verbal and written communication skills, excellent problem-solving and active listening abilities, and the ability to multitask and work in a fast-paced environment.
Requirements
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Ability to multitask and work in a fast-paced environment
Benefits
- Reasonable accommodation for employees with disabilities
- Diversity and equality in the workplace
- Equal opportunity employment
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