Role OverviewMCI is a tech-enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions. We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.
What You Will Do
Assist customers by phone, email, or chat, respond to customer inquiries accurately and efficiently, resolve customer concerns with professionalism and empathy, and maintain detailed and accurate customer records.
Why It Might Be a Fit
Ideal candidates are highly motivated and dedicated, with strong verbal and written communication skills, excellent problem-solving and active listening abilities, and the ability to multitask and work in a fast-paced environment.
Requirements
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Ability to multitask and work in a fast-paced environment
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