Role OverviewHotel Saint Cecilia is looking for an enthusiastic Full-Time Front Desk Agent to join the team. The role involves exceeding guest expectations through telephone operations, check-in/out, reservations, inventory control, and concierge services. The hotel is a secluded hideaway in Austin, Texas, offering a private sanctuary for guests.
What You Will Do
Check in and out hotel guests in a confident, professional, and personalized manner. Take hotel reservations accurately and efficiently, and provide concierge services including transportation, dining reservations, and local recommendations. Maintain accurate logs of guest calls and ensure completion of all items, while opening, securing, and balancing shift banks.
Why It Might Be a Fit
This role requires six months of related experience in hospitality or service industry and a High School diploma or GED. The position offers growth through interaction with guests and a supportive team environment. Benefits include medical, dental, vision, 401K with company match, free room nights, and generous paid time off.
Requirements
- High School diploma or general education degree (GED)
- Six (6) months related experience in hospitality or service industry
- Must be able to speak, read, write and understand the primary language(s) of the workplace
- Ability to understand other computer programs (i.e. Property Management System)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K with company match
- Free room nights
- Discounted and Friends & Family Room Rates
- Generous Paid Time Off
- Complimentary Headspace
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
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