Role OverviewThe Business System Analyst on the Tier 2 support team plays a critical role as the primary point of contact for handling escalated issues from Tier 1 related to Momentum Financials and its related interfaces and reports. This includes providing advanced technical support and troubleshooting complex system errors, configuration challenges, and user access permissions that cannot be resolved by Tier 1 support.
What You Will Do
The analyst is responsible for managing the entire lifecycle of escalated tickets, from initial diagnosis through to resolution, ensuring all actions and solutions are clearly documented and communicated to relevant stakeholders. In addition to incident resolution, the analyst conducts thorough root cause analysis for recurring or complex problems and works collaboratively with technical and functional teams to recommend and implement long-term fixes.
Why It Might Be a Fit
The ideal candidate is a passionate Business Systems Analyst with experience in troubleshooting system functionality and working independently in a fast-paced, challenging environment. The candidate should be able to quickly learn new business processes and have strong problem-solving skills with the ability to perform root cause analysis and develop long-term solutions.
Requirements
- U.S. Citizen with an active Top Secret or TS/SCI clearance (Must be SCI eligible)
- Experience with Momentum Financials, including configuration and troubleshooting
- Proficiency in documenting technical issues and resolutions in a clear, concise manner
- Ability to communicate effectively with both technical and non-technical teams
- Strong understanding of IT support processes, ticket management, and incident escalation workflows
- Strong organizational skills with the ability to manage multiple tickets and priorities efficiently
Benefits
- Medical, dental, vision insurance
- HSA, FSA
- 401(k)
- Disability & ADD insurance
- Life and pet insurance
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