Role OverviewAs a Customer Service Manager at Guitar Center, you will be responsible for managing sales and margin generating activities, ensuring a great customer experience, and creating a culture of integrity, inclusion, and musical passion. You will work collaboratively with the team to achieve sales targets and provide ongoing coaching and feedback to associates.
What You Will Do
Your responsibilities will include achieving sales targets, creating a great customer experience, providing coaching and feedback, managing completion of Guitar Center University activities, and assisting the Operations team with large merchandising projects.
Why It Might Be a Fit
This role requires a strong customer focus, collaboration, delegation, initiative, and performance management skills. You should be able to work in a loud environment, lift up to 50 lbs, and work weekends, holidays, and evenings.
Requirements
- 3+ years of relevant work experience working in retail or in warehouse setting
- Valid state driver's license and automotive insurance
- Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Ability to work in a loud environment for 5-8 hours
- Ability to work weekends, holiday, and evenings
- Ability to lift up to 50 lbs
Benefits
- Medical
- Dental
- Vision
- 401K plus company match
- Mental health support
- Paid sick/holiday/vacation time
- Employee discount program
- Tuition reimbursement options
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