General Ledger Application Support Analyst (Traveling)

Requirements

• Implementation, design, and training of the General Ledger Application
• Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on General Ledger applications
• Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems
• Analyzes the customer’s existing products/processes and consults with the customer to map the existing system to the JHA product
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
• Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.)
• Ensures related business processes will run on software
• Provides software support/guidance by answering questions on function, features, and usage of software products
• Communicates the customer’s needs/expectations with programmers, other team members, and team leaders
• Maintains effective communication with customers throughout the entire project/case
• Identifies/maintains customer issues and ensures proper resolution
• Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
• Prepares training materials and documentation for customers and internal users

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement