General Manager - Hyatt Regency Buffalo / Hotel and Conference Center

The General Manager is responsible for the overall leadership, financial performance, guest satisfaction, and day-to-day operations of the 396-room Hyatt Regency Buffalo / Hotel and Conference Center. The General Manager provides strategic direction to all hotel departments, ensuring exceptional guest experiences, strong associate engagement, operational excellence, brand compliance, and achievement of revenue and profitability goals.

What You Will Do

The General Manager will lead a complex full-service operation with significant group, convention, and Food & Beverage business while fostering a culture centered on employee engagement, talent development, accountability, and service excellence.

Why It Might Be a Fit

The ideal candidate is an experienced hospitality leader with a proven track record of leading 250+ room full-service hotels, developing high-performing teams, partnering with engaged ownership and asset management groups, and driving strong results in guest satisfaction, associate retention, market share, and profitability.

Requirements

• Minimum 5+ years of General Manager experience in a full-service hotel environment.
• Experience leading a 250+ room hotel; experience with a property of similar size and complexity preferred.
• Proven success managing hotels with significant group, convention, meeting, and event space business.
• Minimum 3 years of Food & Beverage leadership experience in a full-service operation.
• Experience working for a hospitality management company comparable to Remington Hospitality or larger, with a strong understanding of corporate hotel operations, reporting structures, and accountability.
• Proven success operating in an owner-centric environment, partnering with highly engaged ownership groups and asset managers while maintaining strong communication, transparency, and financial accountability.
• Proficiency with hotel financial reporting, budgeting, forecasting, and business intelligence platforms such as M3, ProfitSword, or similar systems.
• Demonstrated ability to drive employee engagement, retention, culture, and leadership development.
• Strong background in hotel operations, financial management, budgeting, forecasting, and revenue optimization.
• Proven track record of improving guest satisfaction, market share, and profitability.
• Experience building and leading high-performing teams across Rooms, Food & Beverage, Sales, Finance, and Engineering.
• Strong leadership, communication, and relationship-building skills.
• Brand experience with Hyatt, Marriott, Hilton, IHG, Wyndham, or other full-service hotel brands preferred, but not required.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Discounts across company properties
• Professional development and internal growth opportunities
• Relocation assistance available (if applicable)