General Manager I

Summit School Services
Waterbury, CT
Category Operations
Job Description
The General Manager I is responsible for delivering overall performance and results for the Customer Service Center (CSC), collaborating with company leaders to understand business goals, and ensuring the CSC is customer-centric and focused on building strong partnerships.

Requirements

  • Bachelor's degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred
  • At least 3 years of supervisory experience and P&L oversight
  • Proven ability to meet service delivery expectations including customer and safety
  • Ability to travel up to 10%
  • Bi-lingual abilities a plus
  • Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
  • Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices to effectively manage CSC personnel.
  • Knowledge of customer service best practices to build strong customer relationships
  • Knowledge of contract administration principles and practices to develop contractual agreements and/or Requests for Proposal documents.
  • Knowledge of leadership and management practices and techniques.

Benefits

  • Medical, dental, vision, basic life insurance coverage
  • Holiday pay
  • PTO accrual
  • Retirement savings plan
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