Role OverviewThe General Manager II is responsible for delivering overall performance and results for the Customer Service Center (CSC). They collaborate with company leaders to understand business goals and create a CSC operating plan to support these objectives. The role involves ensuring the CSC is customer-centric, developing plans and priorities, and communicating company values and strategies.
What You Will Do
The General Manager II will review budgets, develop business plans, and direct staff to obtain required skills and abilities. They will also build company image, create a culture of safety, and meet with school district administrators to review service quality and performance.
Why It Might Be a Fit
The ideal candidate will have a bachelor's degree in business administration or a related field, or 10 years of comparable experience. They should have at least 3 years of supervisory experience and P&L oversight, as well as proven ability to meet service delivery expectations and knowledge of risk assessment, customer service best practices, and contract administration principles.
Requirements
- Bachelor's degree in business administration or related field
- 10 years of comparable experience
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations
- Knowledge of risk assessment
- Knowledge of customer service best practices
- Knowledge of contract administration principles
Benefits
- Medical, dental, vision, basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
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