Role OverviewThe General Manager II will oversee the performance and results of a customer service center (CSC), collaborating with company leaders to understand business goals and create an operating plan. The role requires a customer-centric approach, building strong partnerships, and developing short and long-range business plans to increase revenue and margins.
What You Will Do
Responsibilities include reviewing budgets, developing business plans, directing and coaching staff, and enhancing customer relationships. The General Manager II will also meet with school district administrators, work with the Regional Vice President and Marketing & Sales department, and exhibit high ethical standards.
Why It Might Be a Fit
The ideal candidate will have a strong business background, supervisory experience, and a proven ability to meet service delivery expectations. Bi-lingual abilities and knowledge of risk assessment, customer service, and leadership practices are a plus.
Requirements
- Bachelor's degree in business administration, management, or related field
- 10 years of comparable experience (MBA preferred)
- At least 3 years of supervisory experience and P&L oversight
- Proven ability to meet service delivery expectations
- Knowledge of risk assessment, customer service, and leadership practices
Benefits
- Medical, dental, vision, basic life insurance coverage
- Holiday pay
- PTO accrual
- Retirement savings plan
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